Anand Nataraj

Posts Tagged ‘paypal’

Like i stated in my previous blog about PayPal issue we are getting tensed day by day because of PayPal;

• They have our money and the customer support is very poor.
• They never communicated about their new policy of not accepting “Send & Receive” of personal payments from India.
• Even for business users if the payment is not specified as Service or Product the payment is automatically reverted back.
• When we called them to ask what is happening it took almost a hour & half of authorization & escalation to answer us about our query.
• Our query was about the status of the funds we have transferred before 7 working days and the  answer is not proper. Their SLA says they take 5 business days to send the payment. Now that has been upgraded to 10 business days.

Now having our hard earned money they are making mockery of users. We are working with our legal team to see if we can take PayPal legally. If any of you are affected by them kindly join hands. As too many drops forms a ocean and we have to show PayPal what professionalism is.

Let me shout once again loud and sound PAYPAL SUCKS!!!!!!

All of a sudden all the payment we received from Paypal for last two days have got reversed stating personal payments cannot be sent or received for Indian accounts. Ours is not a personal account and i don’t know on what rational Paypal has revered the payments. All those payments are made by clients for delivering services have been reveresed and getting them back depends on the genuineness of the client. Also we have not received our money request made before 7 business days and now we had to slog to make salary payment. After all this we are getting an email form Paypal staff after 18 hours; Here is the transcripts of the email;

Dear Anand Nataraj,

Hello my name is Allan. I am sorry to hear about this situation, and
understand your frustration and concern regarding your declined payment.

We’re glad that you’ve chosen PayPal to send money to India.
Unfortunately, we’ve had to stop allowing personal payments (such as
gifts for a friend or family member) to be sent to and from India.

Any personal payments that you’ve recently sent to India have been
automatically reversed, and the money returned to you. If you sent the
payment with a bank account, the funds will be returned to your PayPal
balance. If you paid with a credit card, the amount will be credited
back to your card.

If you’re trying to send money for a personal payment (such as a gift
for a friend or family member), we ask that you find another way to pay
until we’re able to restore personal payments to India.

If you’re sending money for something you purchased, you can resend the
payment to the seller by following these steps on the PayPal website:
Log in to your PayPal account.
Click “Send Money.”
Enter the email address or mobile phone number of the person you are
sending the money to.
Enter the amount of money you wish to send, and choose the currency from
the list.
Select “Goods”, “Services”, or “eBay Items”, depending on your purchase.

Click “Continue.”
We are trying to resolve this issue as quickly as possible and we’re
sorry for any inconvenience.

Don’t forget, we’re always around if you need us. Just click “Help” in
the top right corner of any PayPal page to visit our improved Help
Center.

Sincerely,
Allan

PayPal, an eBay Company

Copyright © 1999-2010 PayPal. All rights reserved.
Consumer advisory – PayPal Pte. Ltd., the holder of PayPal’s stored
value facility, does not require the approval of the Monetary Authority
of Singapore.  Users are advised to read the terms and conditions
carefully.

I understand they might be affected by some policy issues from the local government. But any change must be informed and it must not affect the existing payments. Also they must know the difference between business account and personal account… Hope they sort their differences and offer good quality service in future…