Anand Nataraj

Posts Tagged ‘legal’

I got this reply from Office Of Head Service Quality on Tue, Jul 28, 2009 at 12:27 PM for the complaint sent to Nodal officer on Tue, Jul 28, 2009 at 2:37 AM. Though they promptly skipped the damages point they promised to get back on or before August 3, 2009 and till date now one has contacted me. This month of Fobes India’s cover page says How CHANDHA KOCHHAR is remaking ICICI and I think she really has to do a lot of things.

Nodal office is the final hope for any customer and if that is inefficient only God must save this bank which boasts a lot about it. Now I’m left with no option other than to take them legally or escalate to Ms.Kochhar itself.

Dear Mr. Nataraj,

We acknowledge receipt of your e-mail of July 28, 2009 addressed to Nodal Officer regarding  your ICICI Bank Credit Card account number 4477 xxxx xxxx 4003.

The same has been registered vide Service Request SR113863258.

We understand that you have the following issue :

a. Reversal of the amount of Rs 7366.05 which is debited from your saving account. 

b.  Necessary correction in the Credit Information Bureau India Limited (CIBIL) status.

We are looking into the issue and will revert to you on or before by August 3, 2009.

Sincerely,

Sri.Venkateshwara
Office Of Head Service Quality

Again my irony with ICICI bank continues. I posted a blog showcasing my experience with them. You can this blog http://www.anandnataraj.com/me-icici-cibil for more info.

Now I received this letter from ICICI bank on 22^nd July 2009 which says a Lien was attached on my account for non payment my credit card. It further said they will be doing it within a week from the time they have dated the letter and I received the letter after a week. By that time the money was taken from my account on 21^st July 2009. Also in the last line they have specified to call their representative Saravathi specifying two phone numbers that too without an STD code. When I tried calling those number from my mobile which is from Chennai region I got Error on connection. I assume that number is a Mumbai number, but I didn’t try coz I thought it was unnecessary to make an STD call and waste my money.

What surprised me is all this problem happened during the year 2005 and I made a settlement during 2007 and four years from the problem they have taken money from my account and even after two years of making the settlement they have not taken my name from defaulters list. Which means still my name is listed in CIBIL. Thought I didn’t apply for loan recently my credibility has been put on stake for mistake on the part of bank. Even on the first time it was not my mistake but I didn’t want to make it an issue. But again for the second time this Bank has proved they are irresponsible.

I’d like to get help of you readers to take the bank on all possible ways and I’d like to have your experience and thoughts. You can help me by giving

• Legal opinion
• Possible methods we can take the bank like thru media, legal, ombudsmen etc.
• Please let me know if you know anyone from media and would like to expose banks irresponsible acts which causes trauma to customers.
• Also feel free to post it in your blog, share this in twitter and other social media methods.  

Though the amount is not that big for me it created some issues to me are 

• Paying attorneys which wasted my money
• Had to call and inform everyone whom I issued to Cheque to stop doing it and then adjust them which has wasted time and caused unnecessary mental agony.

I want to take the bank and expose their act because banks don’t understand the value of a customer and they take us for granted.

Here is the scanned copy of settlement letter and transaction receipt issued by bank two years back.

Cogzidel’s successful product Beatz is back after fighting legal battle from itz competitor who claimed we stole their code. We collected lots of evidence to prove our hard intellectual work where in we have spent a lot of time & money for this product.

Here is an update of what has happened 

• On 20^th of May our competitor got a Stay Order from Madras High Court claiming we have stolen there code and launched it as Beatz.
• A temporary injunction was given till 10^th June.
•  We received a notice from competitor’s attorney on 23^rd May and we brought down Beatz the same day.
• Then we collected all evidence proving our credentials for next one week.
• We were unable to act as Madras High Court was on summer vacation till 8^th June.
• Then sent a counter to our competitor’s attorney’s for all their allegations.
• We were expecting them to bring the case on 10^th June the day injunction expires. But they didn’t open the case and automatically the injunction got broken.
• We took a week to fix all the bugs reported by clients and today we Re-launched Beatz.

Still I’m waiting for the judgment copy to reach me after which I’ll post all the evidence we collected as a separate blog.

I must thank all our esteemed clients for their valuable support, our staff who worked day and night to collect all the evidence to prove our credentials, my attorney’s particularly my attorney friend Mr.Samson and my family who stood with me.